Orders are processed within 24-72 business hours.
Orders with Priority Shipping in 24h.

Delivery times vary by destination: in Italy, shipping generally takes 5-10 business days excluding processing time. You will receive an email with tracking to monitor the status of your package.

If the tracking doesn't update right away, don't worry! Sometimes carriers take up to 48 hours to update the system. If the problem persists beyond 5 days, contact us at aqualitypets@gmail.com

You can request a change of address within 12 hours of ordering by emailing us at aqualitypets@gmail.com After that time, unfortunately, we cannot guarantee changes.

We would need to ship a new package, but at half the cost to the customer.

In the event of an overstock or non-delivery, we recommend that you contact your local courier company to arrange a new delivery attempt.

If the package is returned to our warehouse, a reshipment fee of 19€ will be charged.

You can request a return within 365 days of delivery. The product must be unused, in the original packaging and undamaged. To initiate the return process, contact us at aqualitypets@gmail.com. Return shipping costs are the responsibility of the customer, unless we make an error.